PRIVACY POLICY

Eternal Eden LLC

11851 Sunset Ranch, Helotes, TX 78023

Phone: (210) 445-4369 | Website: eternaledentx.com

Last Updated: May 3, 2026

This Privacy Policy describes how Eternal Eden LLC ("the Company," "We," "Us," or "Our") collects, uses, and discloses information about you when you use our website, contact us, or engage our landscaping services. By using our Service, you agree to the terms of this Privacy Policy.

We serve both residential and commercial clients in the Helotes, Texas area and the greater San Antonio region. This policy applies to all customers, prospective customers, and website visitors.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings as defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as "the Company," "We," "Us," or "Our") refers to Eternal Eden LLC, 11851 Sunset Ranch, Helotes, TX 78023.

Cookies are small files placed on Your device by a website, containing details of Your browsing history and other usage information.

Country refers to Texas, United States.

Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website and all associated communications channels, including SMS/text messaging.

Service Provider means any natural or legal person who processes data on behalf of the Company.

SMS / Text Message refers to short message service communications sent to and from a mobile phone number.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

Website refers to EternalEdenTx, accessible at eternaledentx.com.

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. Information We Collect

Personal Data

While using our Service or engaging our landscaping services, we may collect the following personally identifiable information:

First and last name
Email address
Phone number (including mobile number for SMS communications)
Physical address, city, state, and ZIP code (for service scheduling and delivery)
Property details relevant to landscaping services
Billing and payment information

Usage Data

Usage Data is collected automatically when you use the Website. This may include your device's IP address, browser type and version, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.

When you access the Website from a mobile device, we may also collect information such as your mobile device type, unique mobile device ID, mobile operating system, and mobile browser type.

Communications Data

When you contact us by phone, email, or SMS/text message, we may retain records of those communications, including your contact information, the content of messages, and timestamps.

3. SMS / Text Message Communications Policy

Eternal Eden LLC uses SMS (text message) communications to provide customer service, schedule appointments, send service reminders, and share relevant updates about our landscaping services. This section specifically addresses your rights and our practices regarding SMS communications.

SMS Opt-In

By providing your mobile phone number and affirmatively consenting (e.g., by checking an opt-in box on our website, verbally agreeing during a phone call, or texting us to initiate contact), you agree to receive SMS messages from Eternal Eden LLC. Consent is not a condition of purchasing our services.

Types of SMS Messages We Send

We may send the following types of SMS messages to customers who have opted in:

Customer care messages: appointment confirmations, scheduling updates, service completion notices, and responses to your inquiries.
Service reminders and follow-ups: upcoming service date reminders and post-service satisfaction check-ins.
Promotional messages (only if separately opted in): seasonal offers, discounts, and information about new services we offer.

Sample SMS Messages

Below are examples of the types of messages you may receive from Eternal Eden:

Customer Care Example:
"Hi [Name], this is Eternal Eden. Your lawn service is scheduled for tomorrow, [Date], between 8am–10am. Reply STOP to opt out or HELP for assistance. Msg & data rates may apply."

Service Reminder Example:
"Eternal Eden reminder: Your irrigation inspection is confirmed for [Date] at [Time]. Questions? Call us at (210) 445-4369. Reply STOP to opt out."

Follow-Up Example:
"Thank you for choosing Eternal Eden! We completed your service today. Are you satisfied with the results? Reply YES or call (210) 445-4369. Reply STOP to opt out."

SMS Standard Disclosures

By consenting to receive SMS from Eternal Eden LLC, you acknowledge and agree to the following:

Message and data rates may apply, depending on your mobile carrier plan.
Messaging frequency may vary based on your service schedule and inquiries.
Reply STOP at any time to opt out of SMS messages. You will receive one final confirmation message and will not receive further SMS from us.
Reply HELP for assistance. You may also contact us at (210) 445-4369 or through eternaledentx.com/contact-us/.
Opting out of SMS will not affect your ability to receive our landscaping services.

For our full Privacy Policy and Terms and Conditions, please visit: eternaledentx.com

📵 Non-Sharing of SMS Opt-In Information: Mobile opt-in information and phone numbers collected for SMS communications will NOT be shared with third parties or affiliates for their own marketing or promotional purposes. This information is used solely to send you the communications you have consented to receive from Eternal Eden LLC. We do not sell, rent, or share your SMS opt-in status or mobile phone number with any third party for marketing purposes under any circumstances.

Supported Carriers

SMS messaging is supported by most major US carriers. Carrier support may vary. Eternal Eden LLC is not responsible for delayed or undelivered messages due to carrier restrictions.

4. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our Website and store certain information. Technologies we may use include:

Cookies or Browser Cookies: Small files placed on Your device. You can instruct your browser to refuse all cookies or alert you when cookies are being sent. Some parts of the Website may not function properly without cookies.

Web Beacons: Small electronic files (also called clear gifs, pixel tags, or single-pixel gifs) used to count users who have visited pages or opened emails, and for related website statistics.

We use both Session Cookies (deleted when you close your browser) and Persistent Cookies (remain on your device). Specific cookie types include:

Necessary/Essential Cookies — Required for core website functionality and user authentication.
Cookie Acceptance Cookies — Track whether you have accepted cookie usage.
Functionality Cookies — Remember your preferences and settings.
Tracking and Performance Cookies — Used by third parties to analyze website traffic and user behavior.

5. How We Use Your Information

We may use the personal information we collect for the following purposes:

To provide, schedule, and manage landscaping services for your property.
To communicate with you by email, phone, or SMS regarding your service, appointments, and account.
To process payments and maintain billing records.
To manage your account and registration on our Website.
To send you marketing communications about our services (only with your consent; you may opt out at any time).
To improve our Website, services, and customer experience through analytics and feedback.
To comply with legal obligations and resolve disputes.
To evaluate or conduct a merger, acquisition, or sale of company assets.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our Website and delivering services (e.g., scheduling software such as Jobber, analytics providers). These providers are contractually obligated to keep your information confidential and use it only as directed by us.

Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity. We will notify you before such a transfer occurs.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a court order or government agency request).

Protection of Rights: We may disclose your information when we believe in good faith that disclosure is necessary to protect the rights or safety of Eternal Eden LLC, our customers, or the public.

With Your Consent: We may share your information for any other purpose with your explicit consent.

⚠️ IMPORTANT: SMS opt-in information and mobile phone numbers are NEVER shared with third parties or affiliates for their marketing purposes.

7. Third-Party Service Providers

Analytics

Google Analytics: We use Google Analytics to monitor website traffic and usage. Google may use collected data to contextualize and personalize ads within its advertising network. You may opt out by installing the Google Analytics opt-out browser add-on. Learn more: https://policies.google.com/privacy

Field Service Management

Jobber: We use Jobber for scheduling, invoicing, and customer management. Privacy Policy: https://getjobber.com/privacy-policy/

Maps and Location

Google Places: We use Google Places to support location-based features on our Website. Privacy Policy: https://policies.google.com/privacy

Voice and SMS Communications

We use a third-party VoIP and SMS service provider to manage phone calls and text messages with our customers. This provider processes call and message data on our behalf and is bound by confidentiality obligations. Your SMS opt-in data and phone number are not shared with this provider for their own marketing purposes.

8. Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless used to improve our Service or required by law.

Customer service records, including SMS communication logs, may be retained for up to 3 years to support ongoing service relationships and comply with applicable business record requirements under Texas law.

9. Transfer of Your Personal Data

Your information may be processed at our offices or by Service Providers located in other states or countries. By using our Service and submitting your information, you consent to this transfer. We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.

10. Your Privacy Rights

You have the following rights with respect to your Personal Data:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your Personal Data, subject to certain legal retention obligations.
Opt-Out of Marketing: You may opt out of marketing emails by clicking the unsubscribe link in any email, or by contacting us directly. You may opt out of SMS messages by replying STOP.

To exercise any of these rights, please contact us using the information in Section 15. We will respond to requests within a reasonable timeframe.

11. Children's Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. We will take steps to remove such information from our records.

12. Security of Your Personal Data

The security of your Personal Data is important to us. We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Links to Other Websites

Our Website may contain links to third-party websites not operated by us. We strongly advise you to review the privacy policy of any third-party site you visit. We have no control over and assume no responsibility for the content or privacy practices of those sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our Website and updating the "Last Updated" date at the top. For material changes, we may also notify you by email or by a prominent notice on our Website. You are encouraged to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to opt out of communications, please contact us:

Eternal Eden LLC